You should first contact the ioteo support team (firstname.lastname@example.org), who will carry out a range of checks.
If the camera is considered to be faulty and it is still under guarantee, you will be given a return merchandise authorisation (RMA) number.
The returns procedure is as follows:
• Package the camera and its accessories
• Add the proof of purchase (order form etc.)
• Add a letter including your contact details, email address and the return number (RMA) together with the problem noted.
• Send the packaging to the following address:
91 Boulevard National
92250 La Garenne Colombes