You should first contact the ioteo support team (, who will carry out a range of checks.

If the camera is considered to be faulty and it is still under guarantee, you will be given a return merchandise authorisation (RMA) number.

The returns procedure is as follows:

• Package the camera and its accessories

• Add the proof of purchase (order form etc.)

• Add a letter including your contact details, email address and the return number (RMA) together with the problem noted.

• Send the packaging to the following address:



 91 Boulevard National

 92250 La Garenne Colombes


See also:

[What is the length of the guarantee for the ioteo Cam camera?]