The two main reasons are as follows:

1 ) Wi-Fi connection problems (connecting the camera to your Wi-Fi access point)

2) The bandwidth of your Internet connection is insufficient (connection from your Internet service provider)

Important: In each case we recommend that you set your camera in SD mode (disable HD mode) to improve the connection.

To attempt to resolve these problems, please also consult the following FAQs:

• [How do I check my Wi-Fi and/or Internet connection?]

• [Is my Internet connection fast enough to connect an ioteo Cam camera?]