If the video jumps, this generally means that your connection is not fast enough to continuously send the video to the ioteo Cloud.

The two main reasons are as follows:

1 ) Wi-Fi connection problems (connecting the camera to your Wi-Fi access point)

2) The bandwidth of your Internet connection is insufficient (connection of your service provider to the Internet)

Important: In each case we recommend that you set your camera in SD mode (disable HD mode) to improve the connection.

You can also consult the following FAQs to diagnose the problem:

• [How do I check my Wi-Fi and/or Internet connection?]

• [Is my Internet connection fast enough to connect an ioteo Cam camera?]